1. Introduction

Official Lottery Picks AU Pty Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

This policy applies to all information collected through our website, mobile applications, and related services (collectively, the "Services").

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase or transaction
• Contact us for support
• Subscribe to our communications
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone, address)
• Date of birth and age verification
• Government-issued identification
• Financial information (bank account, payment card details)
• Transaction history and account activity

Automatically Collected Information

When you access our Services, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location information (if permitted)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our Services
• To process transactions and manage your account
• To verify your identity and comply with legal requirements
• To communicate with you about your account and our Services
• To provide customer support
• To detect and prevent fraud and abuse
• To comply with regulatory obligations
• To improve our Services and develop new features
• To send marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal information based on:

• Contract: To fulfill our contractual obligations to you
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interest: To operate our business and improve our Services
• Consent: Where you have given explicit consent

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Identity verification services
• Customer support platforms
• Marketing and analytics providers
• Cloud hosting services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms and Conditions
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Report to regulatory authorities as required

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

Generally, we retain account information for 7 years after account closure, as required by Australian financial services regulations.

8. Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request a copy of your information in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve our Services and user experience

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our Services.

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

If you are not satisfied with our response to your privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC):